Insights

  • Why Your Expensive Platform Purchase Won’t Transform Anything

    The pattern is familiar. A public institution buys an expensive platform — ERP, CRM, document management, citizen portal. The vendor promises transformation. Leadership announces modernization. The project goes live. Six months later: staff still use spreadsheets. Citizens still call to ask basic questions. The new system sits half-empty while workarounds…

  • “Move Fast and Break Things” Doesn’t Work in Public Sector

    Why Silicon Valley Advice Will Derail Your Digital Transformation “Move fast and break things.” It’s the mantra that built Facebook, Uber, and a generation of startups. In Silicon Valley, speed is everything. Ship the minimum viable product, gather feedback, iterate. If something breaks, fix it in the next release. Users…

  • The Big Bang Transformation Myth: Why Small Steps Win

    Large-scale digital transformation projects in the public sector fail more often than they succeed. That’s not opinion — it’s documented. McKinsey data shows 70% of digital transformation projects fail to meet their goals. For large public-sector IT projects specifically, the numbers are worse: 81% overrun their schedules, with cost overruns…